Hear what isn't said
Updated: Sep 21, 2019
Peter Drucker tells us that the best thing in communications is to hear what isn’t being said.
Stay on top of your game when you’re at the receiving end:
1. Be all in – be present with your interlocutor. Don’t multitask – the efficiency of this is a myth, by the way.
2. Studies show that only 7% is communicated verbally in a conversation – everything else (93%!) is nonverbal. So: opt for face to face conversations whenever you can and pay attention to tone, facial expressions, posture, hand gestures. Here is a great resource to get some ideas.